Terms and conditions

1. The organiser

1.1. The travel organiser, pursuant to Article 33 of the Italian Tourism Code, is Imagine1world Ltd, with registered office at Piccadilly Business Centre, Blackett Street, Manchester M12 6AE, United Kingdom, company registration number 14577985, email address info@imagine1world.com, telephone +39 327 8561316 and +39 320 6955793.

1.2. Any communication addressed to the organiser, including those for which these terms require written form, is deemed validly sent to the email address given in point 1.1.

2. Legal framework

2.1. The combination of travel services offered by Imagine1world Ltd is a package within the meaning of Directive (EU) 2015/2302.

2.2. The sale of package holidays, covering services to be provided both nationally and abroad, is governed by Italian Legislative Decree no. 79 of 23 May 2011, approving the state code on tourism regulation and markets (the “Tourism Code”), as last amended by Legislative Decree 62/2018, and by Legislative Decree 206/2005 (the Consumer Code) where applicable.

3. Definitions

3.1. Pursuant to Article 33 of the Tourism Code, the following definitions apply:

• Travel organiser: “a trader who combines packages and sells them or offers them for sale to the traveller”.
• Package: “the combination of at least two different types of travel services for the purpose of the same trip or holiday”.
• Traveller: “any person who intends to conclude a contract, concludes a contract or is entitled to travel on the basis of a concluded contract, within the scope of the Tourism Code”.
• 3.2. In addition, participant means the person who actually uses the package, including where the contract is entered into by others on their behalf; and holder of parental responsibility means the parent or guardian who signs the contract for a participant who is a minor.

4. Pre-contractual information and conclusion of the contract

4.1. Before the contract is concluded you receive the standard information form required by Annex A to Directive (EU) 2015/2302, these general terms and the Technical Schedule, together with the description of the package, the price and the payment plan.

4.2. Pre-contractual information is binding on the organiser and forms an integral part of the contract. It may be amended only by express agreement of the parties, before the contract is concluded.

4.3. The contract is concluded when the organiser accepts the proposal made in the Enrolment Form and confirms it in writing. These general terms apply to it, together with the Technical Schedule and, for anything not covered, the legislation in force.

4.4. You are entitled to receive a copy of the package travel contract under Article 36 of the Tourism Code. The written confirmation referred to in point 4.3, with the documents attached to it, satisfies that obligation.

5. Booking

5.1. The Enrolment Form must be completed in full, including electronically, and signed by the participant or, if a minor, by the holder of parental responsibility.

5.2. Information about the package not contained in the contractual documents, brochures or other written communications is provided by the organiser, in fulfilment of its obligations under the Tourism Code, before the start of the trip.

5.3. There is no final deadline for enrolment. Enrolments received close to departure may, however, lead to a place on a waiting list, with no guarantee of confirmation, or to an adjustment of the fee following a change in air fares; in the latter case the organiser communicates the updated amount before the contract is concluded, and you are free not to conclude it.

6. Payments

6.1. The price is paid according to the payment plan provided with the confirmation referred to in point 4.3, which sets out the amounts and the due dates. The first instalment is due on booking; the deadline by which payment must be completed is set out in the Technical Schedule.

6.2. For bookings made after the date set for final payment, the whole amount due is paid on booking.

6.3. Failure to pay the amounts due by the agreed dates constitutes an express termination clause, causing the contract to be terminated by operation of law, following written notice granting a period of no less than seven days to remedy. Compensation for any further loss suffered by the organiser and the cancellation charges under Article 9 remain unaffected.

7. Price and price revision

7.1. The price of the package is the one stated in the confirmation referred to in point 4.3 and is set on the basis of the exchange rates in force on the reference date given in the Technical Schedule.

7.2. The price may be increased, and no later than the twentieth day before departure, solely as a result of changes in the cost of transport arising from the cost of fuel or other power sources; in duties and taxes on certain travel services, such as levies and landing, embarkation or disembarkation charges at ports and airports; and in the exchange rates applied to the package.

7.3. Any increase is communicated in writing, with the calculation justifying it. If it exceeds 8 per cent of the total price of the package, you are entitled to withdraw from the contract without penalty and to obtain a full refund of the sums paid within fourteen days, or to accept a substitute package in accordance with Article 8.

7.4. You are entitled to a price reduction corresponding to any decrease in the costs listed in point 7.2 occurring after the conclusion of the contract and before the start of the package. The organiser may deduct from the refunded amount the administrative expenses actually incurred, which it documents on request.

7.5. Changes requested to bookings already accepted are binding on the organiser only if and to the extent that they can be met. Such a request entails the charging of any resulting additional participation costs, plus a fixed handling fee set out in the Technical Schedule.

8. Alteration or cancellation of the package before departure

8.1. The organiser may unilaterally alter the terms of the contract before the start of the package where the change is insignificant. The change is promptly communicated in writing.

8.2. Where the organiser needs to significantly alter one or more essential elements of the contract, or to cancel it, it gives immediate written notice, stating the nature of the change, the resulting price variation and the period, in any event not less than seven days, within which you must communicate your decision.

8.3. Within that period you state in writing whether you accept the change, whether you prefer a substitute package of equivalent or higher quality at no extra cost, or whether you withdraw from the contract. If you withdraw, the sums paid are refunded in full within fourteen days.

8.4. If no reply is given within the period allowed, the proposed change is deemed rejected: the organiser terminates the contract and refunds the sums paid in full within fourteen days, with nothing owed by you.

8.5. The rights under this Article also apply where the package is cancelled before departure for any reason other than your fault, including unavoidable and extraordinary circumstances.

9. Withdrawal by the traveller

9.1. You may withdraw from the contract at any time before the start of the package. 9.2. Withdrawal entails no cancellation charge, and gives the right to a full refund of the sums paid within fourteen days, in the following cases:

• A significant alteration of one or more essential elements of the contract proposed by the organiser and not accepted by you.
• A price increase exceeding 8 per cent, under point 7.3.
• Unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity which significantly affect the performance of the package or the carriage of passengers to the destination.
• 9.3. Outside these cases, a traveller who withdraws is charged the cancellation fees set out in the Technical Schedule, calculated as a percentage of the participation fee. The enrolment fee, the cancellation insurance premium and the fare for low-cost flights already issued are in no case refundable and remain payable in addition to the cancellation fee.
• 9.4. Withdrawal is communicated in writing and takes effect from the day the communication reaches the organiser. Saturdays, Sundays and the day of departure are not counted when calculating the days that determine the cancellation fee.
• 9.5. For pre-formed groups, the amounts under this Article are agreed when the contract is signed and prevail over the Technical Schedule.

10. Changes after departure

10.1. If after departure the organiser is unable to provide, for any reason other than an act of yours, an essential part of the services covered by the contract, it arranges alternative solutions for the continuation of the stay at no extra cost to you, or refunds you the difference between the services originally envisaged and those actually provided.

10.2. If no alternative solution is possible, or the solution arranged is refused by you on proven and justified grounds, the organiser provides at no extra cost transport equivalent to that originally envisaged for the return to the place of departure or to another agreed place, subject to the availability of means and seats, and refunds the difference between the cost of the services envisaged and that of the services provided up to the early return.

11. Transfer of the booking

11.1. A traveller who withdraws may be replaced by another person, provided that:

• The organiser is informed in writing at least seven working days before the date set for departure, with the transferee’s details communicated at the same time.
• The transferee meets all the conditions for using the service under Article 38 of the Tourism Code, and in particular the requirements relating to passport, visas and health certificates.
• The same services, or other services in substitution, can be provided following the transfer.
• The transferee reimburses the organiser for the additional expenses actually incurred in carrying out the transfer, in the amount quantified and documented before the transfer.
• 11.2. The transferor and the transferee are jointly and severally liable for payment of the balance of the price and of the additional expenses referred to in the last point.
• 11.3. The incoming traveller pays the enrolment fee and the cancellation insurance premium, which are personal and non-transferable.

12. Travellers’ obligations

12.1. Before the contract is concluded you receive in writing the general information, updated to the date the programme was published, on the conditions applicable to citizens of European Union Member States regarding passports and visas, with the time limits for issue, and on health requirements and the related formalities. Foreign nationals obtain the corresponding information from their diplomatic representations in Italy and from those of the countries of destination.

12.2. It is your obligation to check that this information is up to date before departure with the competent authorities and, for Italian citizens, with the local police headquarters or the Ministry of Foreign Affairs, via www.viaggiaresicuri.it or the telephone operations centre on +39 06 491115. No liability for the failure of one or more participants to depart may be attributed to the organiser in the event of missing or irregular travel documents, or of failure to meet the health requirements incumbent on you.

12.3. You inform the organiser of your nationality and, at the time of departure, ensure that you hold vaccination certificates, an individual passport and every other document valid for the countries on the itinerary, as well as any residence and transit visas required.

12.4. You comply with the rules of ordinary prudence and diligence and with the specific rules in force in the countries of destination, with the information provided by the organiser, and with the regulations and administrative or legislative provisions relating to the package.

12.5. You are liable for any loss the organiser suffers as a result of a failure to comply with the obligations set out in this Article. You provide the organiser with the documents, information and material in your possession that are useful for exercising the right of subrogation against the third parties responsible for the loss, and you are liable for any prejudice caused to that right.

12.6. You communicate in writing to the organiser, on booking, any personal requests that may form the subject of specific agreements on the arrangements for the trip, provided they can be met.

12.7. You always inform the organiser of your particular needs or conditions, such as food intolerances and allergies, disabilities, ongoing treatments and conditions certified by a doctor, and expressly state any request for the related personalised services.

13. Participants who are minors

13.1. The Enrolment Form of a participant who is a minor is signed by the holder of parental responsibility, who declares that they act with the consent of the other parent where responsibility is joint. 13.2. On enrolment, the holder of parental responsibility:

• Provides the telephone numbers on which they can be reached for the whole duration of the stay.
• Communicates in writing all relevant health information, including allergies, intolerances, ongoing treatments and known conditions.
• Authorises the organiser and its local partners to arrange the medical care and urgent treatment that may prove necessary in the child’s interest, where it is not possible to contact them promptly.
• Takes note of the rules of conduct under Article 20 and informs the child of them.
• 13.3. Supervision of participants who are minors is provided in accordance with the arrangements and staff-to-participant ratios set out in the Technical Schedule and in the programme for the individual stay. The organiser makes available a telephone contact staffed twenty-four hours a day for the duration of the stay.
• 13.4. A minor staying with a host family is entrusted to that family in accordance with Article 14. The minor’s independent movements, curfews and any evening outings are governed by the rules of the stay, provided before departure.
• 13.5. The early return of a participant who is a minor, whatever the cause, is agreed in advance with the holder of parental responsibility, who is informed without delay and to whom the minor is returned. The organiser never leaves the minor unsupervised from the moment of the decision until the handover.
• 13.6. The processing of minors’ personal data is governed by Article 22 and by the privacy policy published on this site.

14. Hotel classification and host families

14.1. The official classification of hotel facilities is given in the brochure or other information material solely on the basis of the express and formal indications of the competent authorities of the country where the service is provided. In the absence of recognised official classifications, the organiser provides its own description of the accommodation, such as to allow you to assess and accept it.

14.2. Host families are selected by the organiser, through its local partners, with the greatest care and in compliance with the requirements of local law. Host family means a household consisting even of a single adult, with or without children, without discrimination as to gender, ethnicity, religion, economic situation, cultural or social background: the composition and habits of the host family may therefore differ from those of the family of origin.

14.3. At the participant’s reasoned request the organiser arranges, through its local partner, a change of host family, subject to the availability of alternative accommodation. The change is always made at no cost to the traveller where the request is based on grounds relating to safety, health or respect for the person.

14.4. If, once the available alternative accommodation is exhausted, the stay cannot continue, Article 21 on early return applies.

15. Liability

15.1. The organiser is responsible for the proper performance of all the travel services included in the contract and is liable for any loss caused to the traveller by the total or partial non-performance of the services contractually due, whether they are provided by the organiser itself or by third-party service providers.

15.2. The organiser is relieved of liability where the non-performance is attributable to the traveller, including steps independently taken by the traveller during the performance of the travel services, or is due to the unforeseeable and unavoidable act of a third party unconnected with the provision of the services, or is due to unavoidable and extraordinary circumstances.

15.3. In the cases referred to in point 15.2 the organiser nevertheless provides the assistance due under Article 16, supplying accommodation, meals or return travel by the alternative means available, in accordance with and within the limits laid down by the Tourism Code.

16. Duty to provide assistance

16.1. The organiser provides appropriate assistance without delay to a traveller in difficulty, including in the circumstances referred to in point 15.2, in particular by supplying information on health services, local authorities and consular assistance, and by helping the traveller to make distance communications and to find alternative travel services.

16.2. Before departure you are always given an emergency telephone number, or the details of a point of contact through which the organiser can be reached.

16.3. Where the difficulty is caused intentionally by the traveller or through their fault, the organiser may charge a reasonable fee for such assistance, not exceeding the expenses actually incurred.

17. Limits on compensation

17.1. Compensation for loss may in no case exceed what is provided for by the international conventions governing the services covered by the package, by Articles 1783 and 1784 of the Italian Civil Code and, more generally, by the legislation in force.

17.2. Where permitted by the rules in force, the compensation payable by the organiser is limited to three times the total price of the package. That limit does not apply to personal injury or to loss caused intentionally or through negligence.

17.3. The organiser is not liable for expenses or charges arising from unavoidable and extraordinary circumstances, such as demonstrations, strikes, bad weather, quarantines, wars, epidemics and acts of terrorism.

18. Insolvency protection

18.1. The organiser has taken out the guarantees required by law to cover the refund of the sums paid by travellers and their repatriation in the event of insolvency or bankruptcy.

18.2. The body providing the guarantee and its contact details are set out in the Technical Schedule. A traveller who does not obtain performance of the services because of the organiser’s insolvency may apply directly to that body.

19. Insurance

19.1. The price of every package includes a policy covering assistance and medical expenses while travelling and baggage, on the terms set out in the Technical Schedule.

19.2. The price also includes a cancellation policy, the premium for which is shown separately in the payment plan and is personal and non-refundable.

19.3. The full text of the insurance conditions is given to you before the contract is concluded and is published on this site. In the event of a claim you follow the notification procedures and deadlines set out there.

20. Rules of conduct

20.1. Participants are required to behave respectfully towards the host family, the staff of the facility, the other participants and local rules, and to observe the rules of the stay provided before departure.

20.2. Where a participant behaves in a manner seriously contrary to the standards of propriety and civility or to the rules of the stay, the organiser issues a written warning, informing the holder of parental responsibility at the same time if the participant is a minor.

20.3. In the event of repeated conduct after the warning, or of conduct so serious as to endanger their own safety or that of others, the organiser may terminate the contract and arrange the participant’s early return, the costs of which remain payable by the participant. For minors, point 13.5 applies.

20.4. The participant is liable for any loss suffered by the organiser, the host family or the facility as a result of their conduct.

21. Early return

21.1. A participant who requests an early return for reasons such as illness, failure to settle in or family circumstances is not entitled to a refund for the unused part of the stay, and the costs of the return remain payable by them.

21.2. This is without prejudice to the policy referred to in Article 19 and to Articles 10 and 15, where the early return is the consequence of a failure by the organiser.

22. Processing of personal data

22.1. The personal data of travellers and participants is processed by the organiser for the performance of the contract and for legal obligations, in accordance with the notice given under Regulation (EU) 2016/679 and published on this site.

22.2. Health data is processed solely to ensure the participant’s safety and support during the stay, and is disclosed only to local partners and health facilities to the extent strictly necessary.

22.3. Data is kept for the period stated in the privacy notice and is then deleted.

23. Drafting and distribution of programmes

23.1. In compliance with the Tourism Code, Imagine1world Ltd programmes are drafted so as to provide the public with correct and complete information, and contain details of the duration of the stay, the location, the description of the college or other accommodation, the price, the terms and conditions for cancellation and the amount of any cancellation fees.

24. Complaints

24.1. Any lack of conformity in the performance of the contract is reported without undue delay, directly to the local representative or the group leader, so that it can be promptly remedied.

24.2. You may set the organiser a reasonable period to remedy the lack of conformity. If that period passes without action, you may remedy it yourself and claim reimbursement of the necessary, reasonable and documented expenses.

24.3. Written complaints are sent to the email address given in point 1.1. The organiser replies within thirty days of receipt.

25. Disputes and jurisdiction

25.1. Disputes concerning the package purchased from Imagine1world Ltd may be resolved through alternative dispute resolution (ADR) procedures under Italian Legislative Decree 206/2005. The ADR body to which the organiser belongs, if any, is stated in the Technical Schedule.

25.2. Failing that, disputes fall within the jurisdiction of the court of the traveller’s place of residence or domicile.

Addendum — Sale of individual travel services

Contracts covering only transport, only accommodation, or any other separate travel service cannot be classified as travel organisation or as a package, and therefore do not enjoy the protections afforded to travellers by Directive (EU) 2015/2302.

A seller who undertakes to procure a single travel service from third parties, including online, issues to the signatory the documents relating to that service, showing the amount paid, and may in no way be regarded as a travel organiser.

Addendum — Air travel

Under Article 11 of Regulation (EC) 2111/2005, for group trips and where the flight is included in the package, the name of the carrier operating the flight is given in the travel dossier; any changes are communicated promptly.

If the flight is not included in the package, it may be bought directly by the participant or, by agreement, through Imagine1world Ltd: in that case the cost of the ticket is paid on issue and is non-refundable.

Loss of or delay in delivering baggage, missed connections, customs procedures and the rescheduling or cancellation of the flight are attributable solely to the airline or to the transit operator. The related refund claims, including overnight stays and meal vouchers for delays or cancellations, are made directly to the airline, which is answerable for them under Regulation (EC) 261/2004.

Travelling with one hold bag and one item of hand luggage is recommended. Costs for excess weight or additional baggage are payable by the participant.

Technical Schedule

An integral part of these terms under point 4.3. The items marked “being finalised” are data coming from our guarantor and our insurers: they have been requested and will be published here as soon as they are available. In the meantime you can ask us for them and we will reply.

• Organiser: Imagine1world Ltd, Piccadilly Business Centre, Blackett Street, Manchester M12 6AE, United Kingdom, company registration number 14577985.
• Insolvency protection: name, address, contact details and policy number of the guarantor — being finalised.
• Assistance, medical expenses and baggage policy: BT Insurance, policy number being finalised.
• Cancellation policy: BT Insurance, policy number being finalised. Premium €150 for stays abroad, personal and non-refundable.
• Enrolment fee: €150, non-refundable.
• Fixed handling fee for changes requested by the traveller (point 7.5): €50.
• First instalment: due on booking, of the same amount as the others according to the payment plan of the chosen destination. It is not a deposit: there is no separately determined amount.
• Deadline for completing payment: 30 days before the departure date.
• Exchange rate reference date (point 7.1): being finalised.
• Cancellation charges (point 9.3), calculated on the participation fee net of the enrolment fee and the insurance premium: more than 30 working days before departure, no charge; up to 30 days, 10 per cent; up to 21 days, 30 per cent; up to 11 days, 50 per cent; up to 3 days, 75 per cent; from 2 working days before departure, in the event of failure to show up, of inaccurate travel documents or of withdrawal during the trip, 100 per cent.
• Supervision of participants who are minors (point 13.3): staff-to-participant ratio and arrangements by type of stay — being finalised.
• ADR body (point 25.1): being finalised.

Mandatory notice

Pursuant to Article 17 of Italian Law no. 38 of 6 February 2006: “Italian law punishes with imprisonment offences relating to child prostitution and child pornography, even when committed abroad”.